Poseidon Network Systems
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Frequently Asked Questions

Answers on hardware, network infrastructure, cloud services, and security.

Hardware & Procurement

What brands of IT hardware and workstations do you supply?
Mainly Dell. We standardise on Dell commercial laptops, desktops and enterprise devices, and supply other brands where an office needs them. We also supply commercial and barcode label printers. See our New Dell and Refurbished Dell pages for current models.
Do you repair laptops and desktops?
Not as a separate service. Refurbished units we sell carry a 1-year warranty: a faulty unit is repaired or replaced. If an older device keeps giving trouble, we can quote on a new or refurbished replacement.

Hardware & Network

Can you assist with setting up or expanding our physical network?
Yes. We plan and support routers, switches, firewalls and managed wireless access points. Any new cabling is arranged through our installation partner, with us as your single point of contact.
How does ongoing support work, remote or onsite?
Mostly remote. We connect securely via AnyDesk and fix most issues without a site visit, usually within one business day. Onsite visits happen only when a problem cannot be fixed remotely.

Cloud & Security

How do you support Google Workspace and Microsoft 365 migrations?
End to end. We handle domain setup, user account migration, licence management, shared drive structure and security settings such as multi-factor authentication (MFA).
How do you ensure our data security and POPIA compliance?
With layered protection and automated backups. We set up network firewalls, endpoint antivirus and anti-malware, role-based cloud access and automated encrypted backups, to help your business meet POPIA requirements. See Business Continuity & Backup.
What happens to our data if hardware fails or is stolen?
It can be recovered, as long as automated backups are in place. Encrypted backups mean a hardware failure, theft or ransomware attack doesn't mean lost data. We help plan backup and disaster recovery sized to your business, so you can get back to work quickly.

Buying & Quotes

What is the difference between the New Dell and Refurbished Dell pages?
New Dell is brand-new hardware; Refurbished Dell is factory reconditioned and costs less. New Dell equipment carries Dell's standard commercial warranty and is supplied by us as a Dell Technologies Authorized Partner. Refurbished Dell equipment carries a 1-year warranty, with the battery covered for 6 months. Refurbished stock does not come from Dell.
How do I request a quote?
Use the quote form, call or WhatsApp us. Fill in the quote form on the homepage, call 021 300 8278, or WhatsApp 062 788 3650. We reply within one business day.

Important Notice Regarding Our Identity

Established in Sea Point, Cape Town in 2004, Poseidon Network Systems (poseidon-network.com) is an IT services company and a Dell Technologies Authorized Partner. We provide Dell hardware, remote IT support, business VoIP and backup for Cape Town businesses. We are entirely independent, locally operated, and have no affiliation with poseidon.network or any decentralized cryptocurrency network, blockchain platform, or international digital asset project. Your data remains strictly private and hosted on secure, standard enterprise hardware.